[digg-reddit-me]Update: These bastards called me at 4:30am to tell me how sorry they were that they were making inappropriate phone calls. When I asked for the company owner’s contact number, they said it had just been changed, and they didn’t know the new one (yeah right). When, after talking for 20 minutes, I asked Lorraine for the company’s mailing address, which they are required by law to provide, she told me she’d take my numbers off of their list, hung up the phone and stopped answering.
She didn’t even get the numbers she was going to remove from the list, of course.
I get three or four calls from this company a day, to a private cellular phone which is on the state and national do not call lists. Because this is starting to be well known, I am distributing information about the companies involved, so that the other people wrestling with these fraudulent calls can begin to fight back.
It doesn’t take that many people calling the phone company and police to get this handled, but it does take more than one.
It’s Dealer Warranty Services. You can speak with Shane Richards or “Lance the Manager” who refuses to identify himself. The company owners are Jeff Zykan and Mark Schwab. They will tell you they will call you back; they never do. Eventually they blame this on “Craig” at Voice Solutions, which is an unmanned phone switch that never has human responses and does not return calls from voicemail; 1-727-532-7100. If you manage to talk to craig, he will give you a fake number to call back (the one he gave me was for Walla Walla University.)
Be careful – these people turn off the phones to avoid calls. Amazing scumbags.
They know how far in violation of the Telephone Consumer Protection Act they are. Your appropriate first step is to check if you are in a one party consent state (they are), which allows you to tape record your calls without warning the other end. Then, call them, and ask them for the contact information they’re required by law to provide.
When they refuse, contact your phone company and tell them you want to file an abusive caller claim. The phone company should begin a report then instruct you to call your local police.
Call your NON-EMERGENCY local police number (do not use 911). Ask to file a police report. It’s free and takes about five minutes. Then call your phone company back and finish the abusive caller complaint.
When enough of these get filed, the phone company can disconnect the source of the calls.
The best way to deal with illegal calls is to use the law to end their ability to do business.
The phone number to Dealer Warranty Services is 1-800-581-1575.
[digg-reddit-me]Update: These bastards called me at 4:30am to tell me how sorry they were that they were making inappropriate phone calls. When I asked for the company owner’s contact number, they said it had just been changed, and they didn’t know the new one (yeah right). When, after talking for 20 minutes, I asked Lorraine for the company’s mailing address, which they are required by law to provide, she told me she’d take my numbers off of their list, hung up the phone and stopped answering.
She didn’t even get the numbers she was going to remove from the list, of course.
I get three or four calls from this company a day, to a private cellular phone which is on the state and national do not call lists. Because this is starting to be well known, I am distributing information about the companies involved, so that the other people wrestling with these fraudulent calls can begin to fight back.
It doesn’t take that many people calling the phone company and police to get this handled, but it does take more than one.
It’s Dealer Warranty Services. You can speak with Shane Richards or “Lance the Manager” who refuses to identify himself. The company owners are Jeff Zykan and Mark Schwab. They will tell you they will call you back; they never do. Eventually they blame this on “Craig” at Voice Solutions, which is an unmanned phone switch that never has human responses and does not return calls from voicemail; 1-727-532-7100. If you manage to talk to craig, he will give you a fake number to call back (the one he gave me was for Walla Walla University.)
Be careful – these people turn off the phones to avoid calls. Amazing scumbags.
They know how far in violation of the Telephone Consumer Protection Act they are. Your appropriate first step is to check if you are in a one party consent state (they are), which allows you to tape record your calls without warning the other end. Then, call them, and ask them for the contact information they’re required by law to provide.
When they refuse, contact your phone company and tell them you want to file an abusive caller claim. The phone company should begin a report then instruct you to call your local police.
Call your NON-EMERGENCY local police number (do not use 911). Ask to file a police report. It’s free and takes about five minutes. Then call your phone company back and finish the abusive caller complaint.
When enough of these get filed, the phone company can disconnect the source of the calls.
The best way to deal with illegal calls is to use the law to end their ability to do business.
The phone number to Dealer Warranty Services is 1-800-581-1575.